[Robert]

Originally Posted by SupraFast

I been through so much BS with turbonetics as well. It's just the type of company they are. For $5000, you WOULD THINK the customer service would be helpful and that they would try to work things out. I intend to give a review to every car community I belong to about my experiences. I should have just bought that SSR kit. for like 2k cheaper. At least I would know what I'm getting for the price range. 5k...and the car is only now operating decent [not with their original setup let me remind you] after 6 months [installed in November]. We replaced basically EVERY part of this turbo kit, including the turbo [what a hassle to wait multiple times]. Blew my motor because the kit was over boosting [we didn't realize until it was too late]. Kit is suppose to be "plug and play" LOL. $1500.00 is the price for a brand new unichip and injectors. Since ours was "used" they only refunded me $500.00 for both parts [since we couldn't even use them! They definitely took advantage of me because they know nobody wants the unichip. That's assholes right there. You know damn well they took those parts and sold them with another kit.

You mean if you even got the SSR kit. Try asking some of the recnet purchases how their kit is doing. Oh you can't because they haven't even recieved the parts they paid for yet after 12 months.I'm sorry you had a bad experience but to be honest you started switching stuff out on the kit to the point I had no idea what you even had installed on your car.

[SupraFast]

Originally Posted by Robert

You mean if you even got the SSR kit. Try asking some of the recnet purchases how their kit is doing. Oh you can't because they haven't even recieved the parts they paid for yet after 12 months.I'm sorry you had a bad experience but to be honest you started switching stuff out on the kit to the point I had no idea what you even had installed on your car.

You missed the point Robert.

I told you exactly what I had in the car several times through out my thread. EVERY question you asked I answered. I told you EVERY modification I had, not to mention it's in my signature. Not hard..smaller set of injectors and tuned with an SAFC2. That was the only difference between the stock kit and my changes.

This post wasn't directed toward you anyways because I know you have limited authority and advice. I was referring to all the people I called that said they would call me back and never did. The customer service is horrible. They kept just putting me off and not doing anything. I was basically told to Fuck Off in a nice way. Turbo-Kits.com were a MUCH better help than you guys. Without Jesse, I probably would be in an even worse position then I am financially.

You're going to tell me that $500.00 refund for the injectors and unichip was reasonable? They were used just a few times when we trying to get the kit working lol. It was either accept that offer, or have it sit in my garage because nobody wants anything to do with the unichip...not to mention those injectors spray like a super soaker 100 running out of water.

[Robert]

Originally Posted by SupraFast

You missed the point Robert.

I told you exactly what I had in the car several times through out my thread. EVERY question you asked I answered. I told you EVERY modification I had, not to mention it's in my signature. Not hard..smaller set of injectors and tuned with an SAFC2. That was the only difference between the stock kit and my changes.

This post wasn't directed toward you anyways because I know you have limited authority and advice. I was referring to all the people I called that said they would call me back and never did. The customer service is horrible. They kept just putting me off and not doing anything. I was basically told to Fuck Off in a nice way. Turbo-Kits.com were a MUCH better help than you guys. Without Jesse, I probably would be in an even worse position then I am financially.

You're going to tell me that $500.00 refund for the injectors and unichip was reasonable? They were used just a few times when we trying to get the kit working lol. It was either accept that offer, or have it sit in my garage because nobody wants anything to do with the unichip...not to mention those injectors spray like a super soaker 100 running out of water.

Sorry but thats not the way it seemed from my end. I would post a question keeping in mind that I talk to at least a hundred people a day on the net and the answers just seemed different each time. If I'm wrong I'm wrong. At any rate I haven't seen one other person post issues like you had with your car on their car. I'm sorry but when people with the exact same car and kit are working fine the first thing I want to check is the install. Either way all I can say is I'm sorry your issue didn't get resolved to your satisfaction and that I did as much as I could from where I am.

[SupraFast]

Originally Posted by Robert

Sorry but thats not the way it seemed from my end. I would post a question keeping in mind that I talk to at least a hundred people a day on the net and the answers just seemed different each time. If I'm wrong I'm wrong. At any rate I haven't seen one other person post issues like you had with your car on their car. I'm sorry but when people with the exact same car and kit are working fine the first thing I want to check is the install. Either way all I can say is I'm sorry your issue didn't get resolved to your satisfaction and that I did as much as I could from where I am.

Unichip themselves said it's possible the programming on the chip was wrong. The install on my car is obviously correct because the car is running great without those injectors and unichip. The only suggestion turbonetics had to offer was something wrong with the MAF...and it was fine. The reason I'm so heated is because Turbonetics didn't want to refund a fair amount for the products that clearly didn't work with my car. I think 75% of $1500.00 [the price for them brand new] would have been fair. I guess expensive stuff isn't always worth it. 5k for turbo kit...and $1000.00 out the window...not to mention all my money put into the mechanic, motor, and travel.

[SupraFast]

ZMedic: Sorry I kind of took over your thread. I'm done. Good luck with your issues.

[Ed 718]

Randy please explain to me how that MAF tube is failed under normal use as stated in the warranty?




" Warranty - "No-Fault / No-Hassle" Warranty Program

TURBONETICS will repair or replace, at our expense, any new TURBONETICS / Spearco products that fail, including products used racing or competition applications, for a period of one year

from the original date of purchase. Warranty is limited to TURBONETICS products and does not include progressive or subsequential damage and does not cover removal or installation labor or associated parts. Remanufactured units, upgraded units, and O.E.M. replacement units are covered by a 90-day warranty or the O.E. warranty period. "




The wastegate pipe was clearly broken and or failed under use. Have you also forgot the 32 other pieces I replaced for your 3 months ago and had them shipped to you overnite at our cost. I have helped you before on the other issues and according to you we turned our backs to you. Have you heard of other companies doing this for anyone besides Turbonetics. Randy like I said in my emails to you which I have kept copies of I can only do what is instructed but I will not nor can I cut corners. The MAF only has cosmetic defects and is still good and in working order. I am dissapointed that you would post this like we have never helped you at all. We simply are not that type of company and I frequent these forums to see to it that we can get to our customers who can't get us on the phone. I work with Robert when he needs a serial check or anything that he finds needs attention. Robert has me on AIM all day long if you guys need help but I don't run turbonetics I am only part of the team. I can not do what I am not authorize to do so but you make it out like we are the bad guys when we have gone beyond the call of duty to help you. I took that into my lap when Robert notified me you need assistance the last time and did everything I could to help you. I hope you see this in a different aspect Randy.

[taurran]

That intake pipe looks like you used it to jack up your car or something. I mean, the finish on it is fragile, but it's pretty hard to actually dent it and put big scratches in it like that.

Did you take it to a shop to do the work or did that happen in your own garage? If a shop did that I'd make THEM pay for a new one.

[ZMedic]

Well, the unfortunate thing is that I was forced into a very tight financial situation when my tranny broke, because it also broke my engine. I had to sell my Turbo kit to pay for the replacement engine and tranny. Meanwhile, I was debating whether or not to go for the upgraded T-66 kit, but I think Turbonetics still has some issues to work out with the piping, wastegate and such.

I thank you Robert for all of your help on the forums relating to my turbo install, your advice and help with photos was instrumental, but I will bid all of you fellow boosters adieu. (That means farewell.) At least until I can save some money and get back to boosting. The Turbonetics was fun while it lasted.

[ZMedic]

In regards to the message above, all I can say, is thanks for the help Ed. You did help to replace 32 some odd parts, but guess what. I only needed them because the originals ones failed. Not a big deal, Turbonetics was great about that. They were all replaced. Kudo's!

But I was informed that the intake pipe, even being dented "should" not be a problem to replace by Turbonetics as per Robert. Not to throw you on the fire Robert, but anyway, I got my hopes up that it would be replaced on the house...My error. I guess.

Tauren. The intake got dented from the contact with the aftermarket strut bar. I have the Crawford Strut bar which sits more forward and rides lower than stock. It sits directly above the intake piping and the pipe incurred a lot of damage. I attempted to wrap some insulation in between the 2 parts, but that didn't last. Ultimately I wrapped a urethane bushing which I cut around the strut bar to act as a cushion, but that was too late. The damage was already done. And now that I was forced to sell the kit, I was attempting to replace the pipe for the next unlucky buyer that will be forced to use this banged up pipe in his car. I was only trying to do him a favor. I told him I would try to replace the intake pipe under warranty, and Robert said it "should" be OK. Apparently it was not OK. And Turbonetics (not Ed) denied me. No Big Deal. I just wish it could have worked out a little better, like perhaps an offer to purchase it at a discounted price. Whatever, its over.
We can all carry on. No grudges.
Peace.