Warranty & RMA
Turbonetics will repair or replace, at our expense, any new Turbonetics / Spearco products that fail, including products used in racing or competition applications, for a period of one year from the original date of purchase. (All turbocharger and cartridge assemblies have a factory installed inline oil filtration device. This filter device must remain in place if any warranty is to be considered under the No-Fault / No-Hassle program.)
Warranty is limited to Turbonetics products and does not include progressive or subsequential damage and does not cover removal or installation labor or associated parts. Remanufactured units, upgraded units, and O.E.M. replacement units are covered by a 90-day warranty or the O.E. warranty period. Warranty is non-transferable and must be processed via the original purchaser from Turbonetics. Contact Turbonetics for return approval, RGA (Returned Goods Authorization) tracking number, and shipping method PRIOR to sending the product to Turbonetics. Our Customer Service Representative will provide packaging and shipping instructions. Please include your invoice with the shipment.
Turbonetics products are manufactured to strict quality standards using all the latest and highest grade materials. All turbochargers are professionally assembled and VSR tested as complete assemblies to assure proper balance, oil flow and long life with trouble free performance. Turbonetics highly recommends that the installation of mechanical or electrical parts be performed by trained professionals. Improperly installed products may lead to unsafe and unreliable conditions.
Call the Turbonetics Customer Service Department @ (805)581-0333. Be prepared to provide the representative with the Warranty Registration Number. The Customer Service Representative will provide you with a RGA (Returned Goods Authorization) number, packing and shipping instruction. The RGA number must be clearly marked on the outside of the box and all accompanying documentation. Information regarding the failure or damage must also accompany the components, i.e., mileage, description of defect, point of purchase, etc. Any warranty requests sent to Turbonetics without a RGA number will be refused. The Customer (MWD/WD/End-user) is responsible for all freight charges. Please allow 10-15 business days for turn-around.
Note: Turbochargers that are sent in to Turbonetics under the warranty claim and under inspection the unit is found to have zero manufacturer defects, the customer will be subject to standard repair fees and shipping charges. Please review Turbonetics full Warrnaty Policy for details.