TERMS AND CONDITIONS
The following Terms and Conditions are effective November 1, 2006 and are subject to change without notice.
PAYMENT METHOD
Visa, MasterCard, American Express, cashier’s check, and money order are accepted. Company checks are accepted only upon approval.
HEAT EXCHANGER ORDERS
All heat exchanger products are subject to customer-approved drawings and a 50% deposit prior to acceptance of the order. No returns or exchanges on customerapproved heat exchanger products will be accepted.
SHIPPING
All shipments are Moorpark, California, USA Shipping charges include insurance for full value of the product unless prohibited by the shipping agency.
FINAL SHIPMENT HOUR
Orders received no later than 2:00PM(14:00) will be shipped that day, inventory levels permitting.
AUTOMATIC ORDER CANCELLATION
Unless told otherwise, Turbonetics will automatically cancel open orders (backorders) after 60 days from the order entry date.
CLAIMS
A claim for damage in transit must be made by the customer directly to the shipping agency as soon as the damage is discovered. Turbonetics is not liable for the condition of merchandise as handled by the shipper once the shipper has accepted delivery from Turbonetics.
RETURNED GOODS AUTHORIZATION TRACKING NUMBER
Turbonetics will only accept product returns, repair orders/upgrades, and warranty requests that have been approved and are returned with a corresponding Returned Goods Authorization (RGA) tracking number. Contact Turbonetics for approval and the RGA number. Write the RGA number clearly
on the outside of the package and include it inside the package. This is very important in allowing us to properly identify and process your request. Failure to comply with this requirement will result in the delay of processing or the product being returned to you.
RETURN POLICY
Only unused and complete merchandise may be accepted for return subject to inspection and acceptance by Turbonetics. No goods will be accepted without prior return authorization from Turbonetics. Call for approval and RGA (Returned Goods Authorization) tracking number.
• No returns will be accepted without an RGA tracking number. No returns will be accepted after ninety (90) days from the original shipping date from Turbonetics unless approved. All approved returns are subject to a 15% restocking charge NO EXCEPTIONS.
• The original invoice must accompany the return.
• Approved returns will be issued credit only.
REPAIR ORDERS/PERFORMANCE UPGRADES
Contact a Sales and Technical Support Representative for information on turbocharger and related product repairs and performance upgrades. Available options, estimated pricing, shipment method, and RGA (Returned Goods Authorization) tracking number will be communicated at the time of the call.
After receipt of the product, we will contact you with our visual inspection evaluation and final pricing. Any reman left at Turbonetics beyond 60 days will become property of Turbonetics/will be scrapped or discarded.
REFUSED SHIPMENTS
Sending a shipment back to Turbonetics does not automatically constitute the right to a refund or credit. Turbonetics may, at its discretion, require different payment means for any reshipped refused shipments. It is the customer’s responsibility to make all arrangements with Turbonetics for disposition of the refused shipment. Customer is responsible for all outgoing and return shipping and handling charges regardless of disposition of refused shipment. Accounts that refuse a COD-Cashier’s Check/Money Order shipment will require a new
payment method prior to acceptance of future orders.
RETURNED CHECKS
Any customer checks returned to Turbonetics for insufficient funds from any institution will incur a $25.00 USD processing charge. Any customer who submits an invalid check will be refused further shipments until such time as any outstanding debt is cleared. Customers submitting invalid checks are
subject to cancellation of their buying status and / or their payment terms. Turbonetics will prosecute any fraudulent payments to the full extent of the law. WARRANTY-"NO-FAULT/NO-HASSLE" WARRANTY PROGRAM Turbonetics will repair or replace, at our expense, any new Turbonetics /Spearco
products that fail, including products used in racing or competition applications, for a period of one year from the original date of purchase. All turbocharger and cartridge assemblies (except Midframe, Y2K and Thumper) have a factory installed inline oil filtration device. This filter device must remain in place if any warranty is to be considered under the No-Fault / No-Hassle program. Warranty is limited to Turbonetics products and does not include progressive or subsequential damage and does not cover removal or installation labor or associated parts. Remanufactured units, upgraded units, and O.E.M. replacement units are covered by a 90-day warranty or the O.E. warranty period. Warranty is non-transferable and must be processed via the original purchaser from Turbonetics. Contact Turbonetics for return approval, RGA (Returned Goods Authorization) tracking number, and shipping method PRIOR to sending the product to Turbonetics. Our Customer Service Representative will provide packaging and shipping instructions. Please include your invoice with the shipment. Turbonetics products are manufactured to strict quality standards using all the latest and highest grade materials. All turbochargers are professionally assembled and VSR tested as complete assemblies to assure proper balance, oil flow and long life with trouble free performance. Turbonetics highly recommends that the installation of mechanical or electrical parts be performed by trained professionals. Improperlyinstalled products may lead to unsafe and unreliable conditions.
Call the Turbonetics Customer Service Department @ (805) 581-0333. Be prepared to provide the representative with the Warranty Registration Number. The Customer Service Representative will provide you with a RGA (Returned Goods Authorization) number, packing and shipping instruction. The RGA
number must be clearly marked on the outside of the box and all accompanying documentation. Information regarding the failure or damage must also accompany the components, i.e., mileage, description of defect, point of purchase, etc. Any warranty requests sent to Turbonetics without a RGA
number will be refused. The Customer (MWD/WD/End-user) is responsible for all freight charges. Please allow 10-15 business days for turn-around. Note: Turbochargers that are sent in to Turbonetics under the warranty claim and under inspection the unit is found to have zero manufacturer defects, the
customer will be subject to standard repair fees and shipping charges. Actual products may vary from pictorial representations in catalog.
t u r b o n e t i c s i n c . c o m
14399 PRINCETON AVE, MOORPARK, CA 93021
TEL : (805) 581- 0333/FAX:(805) 584-1913
TERMS & CONDITIONS/RMA INSTRUCTIONS
