Terms & Conditions

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2015 TERMS AND CONDITIONS:

The following Terms and Conditions are effective January 1^st, 2015 and are subject to change without notice.

PAYMENT TERMS: Standard terms of sale are payment due to release shipment.

PAYMENT METHOD: Visa, MasterCard, American Express, Discover, PayPal, cashier’s check, money order and bank wire transfer are accepted. Company checks are accepted only upon prior approval.

RETURNED CHECKS: Any customer check returned to Turbonetics for insufficient funds from any institution will incur a $25.00 USD processing charge. Any customer who submits an invalid check will be refused further shipments until such time as any outstanding debt is cleared. Customers submitting invalid checks are subject to cancellation of their buying status and / or their payment terms. Turbonetics will prosecute any fraudulent payments to the full extent of the law.

INTERNATIONAL ORDERS: All International orders will be held for prepayment for no more than 30 days. Any prepaid order exceeding the 30 day policy will be returned to inventory.

SPECIAL MADE/CUSTOMER SPECIFIC PRODUCT: All special/ custom made, customer specific assemblies require a 50% deposit at the time of order. With heat exchanger product this will also include a customer approved drawing and signature approval prior to product being manufactured. There will be no returns or exchanges on this class of product.

SHIPPING: All shipments are FOB Moorpark, California, USA Shipping charges include insurance for full value of the product unless prohibited by the shipping agency.

CLAIMS: A claim for damage in transit must be made by the customer directly to the shipping agency as soon as the damage is discovered. Retain all boxes, cartons, packaging materials and damaged product for inspection by delivery carrier. Turbonetics is not liable for the condition of merchandise as handled by the shipper once the shipper has accepted delivery from Turbonetics. DO NOT deduct the damaged product from your payment remittance.

RETURNED GOODS AUTHORIZATION TRACKING NUMBER: Turbonetics will only accept product returns, repair orders/upgrades, and warranty requests that have been approved and are returned with a corresponding Returned Goods Authorization (RGA) tracking number. Contact Turbonetics for approval and the RGA number. Write the RGA number clearly on the outside of the package and include it inside the package. This is very important in allowing us to properly identify and process your request. Failure to comply with this requirement will result in the delay of processing or the product being returned to you.

RETURN POLICY: Only unused and complete merchandise in its original packaging may be accepted for return subject to inspection and acceptance by Turbonetics. No goods will be accepted without prior return authorization from Turbonetics. Call for approval and RGA (Returned Goods Authorization) tracking number. • No returns will be accepted without an RGA tracking number. • No returns will be accepted after ninety (90) days from the original shipping date from Turbonetics unless approved. • All approved returns are subject to a 15% restocking charge NO EXCEPTIONS. • The original invoice must accompany the return. • Approved returns will be issued credit only.

REFUSED SHIPMENTS: “Refused shipment” are not allowed. Non-acceptance of product shipped from Turbonetics, Inc. will result in a future requirement of “Pre-Payment only”. In the unlikely event of a misdirected shipment or an error in order processing, The customer must contact Turbonetics customer Service Department for return instructions. Customers are required to report shortages within 48 hours following receipt of shipment.

REPAIR ORDERS / PERFORMANCE UPGRADES Contact a Sales and Technical Support Representative for information on turbocharger and related product repairs and performance upgrades. Available options, estimated pricing, shipment method, and RGA (Returned Goods Authorization) tracking number will be communicated at the time of the call. After receipt of the product, we will contact you with our visual inspection evaluation and final pricing. At that time you will be asked for approval to complete the repair / upgrade. Not communicating your decision within 30 days after this contact may result in the return of the product to you.

STANDARD & "NO-FAULT / NO-HASSLE" WARRANTY PROGRAM: All Turbonetics products are covered under our standard 12 month warranty policy, covering defects in workmanship or material. In addition, Turbonetics No Fault / No Hassle Warranty Policy includes all Turbonetics manufactured products such as turbochargers, heat exchangers, wastegates & by-pass valves for a period of one year from the date of purchase. Please be sure to retain your orginal proof of purchase and that you do not remove the serial number shown on the Turbonetics decal located on the backplate of turbocharger. Removal of the serial decal will void your warranty claim.

WARNING: The factory installed oil inlet filter was designed to help prevent contaminates in the lubricating oil from entering and damaging the turbocharger bearing system. All turbocharger that come from the factory with the pre-installed oil inlet filter are marked with a special tamper evident sealer, if this filter is removed or the sealer disturbed it will void your no fault no hassle factory warranty so use care when installing or removing fittings not to disturb this sealer. Your turbocharger’s wheels have been precision balanced both individually and then as a rotating assembly. If the relationship or position of any of the rotating components changes from the factory setting it will compromise the precision balance of the components and cause the turbocharger to fail prematurely. There is a tamper evident sealer on the turbine shaft and nut, if this seal is disturbed or removed your warranty will be voided. Turbonetics’ Warranty Policy does not cover the following:

1. Charges incurred for installation or removal of any Turbonetics or associated products.

2. Replacing any custom upgrades or modifications done to our products.

3. Multiple warranty claims of the same turbocharger

4. This warranty is Nontransferable and is only effective to the original end user.

If you suspect a problem with your Turbonetics product the following steps must be taken prior to any warranty consideration.

1. Please refer to the Turbonetics web site and review the troubleshooting guide

2. Contact Turbonetics Sales/Tech Support at 805-581-0333 for trouble shooting assistance prior to unit being removed from vehicle.

a. Misdiagnoses of turbocharger related problems are a common occurrence, the majority of turbochargers returned to the factory for warranty consideration are found to have no defects.

b. To save everybody time and labor cost it is our policy to help diagnose your potential turbocharger problem before it’s removed from the engine.

c. If a turbocharger is returned without the Tech/Sales department diagnoses and the unit found to be free of defects in material and or workmanship you will be responsible for the cost of time and materials to rebuild the turbocharger

d. If it’s been determined by our Tech/Sales department that the unit needs to be returned for warranty consideration you must obtain an RMA# from customer Service.

3. Turbonetics Customer Service Department will provide an RMA# (Return Material Authorization)